faq / Image Group - Pink Shirt Day

faq

FAQ

How do I know if my order has been received?

Once you place your order online, you will receive an email confirmation with an Order Number ID.

Can I return my order?

All merchandise are final sale - no return.

When can I expect my order?

At Checkout, you can select Ground or Expedited Service, depending on when you need them.

Ground service may take up to 1-2 weeks to arrive depending on your location, or approx. 1 week for Expedited Service to allow our fulfilment team to pick, pack and prepare shipment plus transit time.

What should I do if an item is received damaged or broken in transit?

Please contact pinkshirtday@imagegroupinc.ca with your order number ID within 14 days of purchase.